Landlord fees, in full.

Yes. The headline figure on every line is inc-VAT (currently 20%); the net amount and the VAT element are shown in parens for your accounting. We don't quote net and add VAT at invoice — we'd rather you see the actual cost upfront.

Four things, all in the landlord's favour bar one. First, the set-up fee on Silver, Gold and Platinum is now a flat £480 inc. VAT — previously 60% of one month's rent with a £720 minimum — and it now includes referencing, the tenancy agreement, deposit registration and AML checks. Second, we removed a series of small charges entirely: the pre-marketing withdrawal fee, AML charges, same-day payment fees, key-cutting margins and the pet-request fee among them. Third, the annual Tenancy & Rent Review including the Section 13 notice is now part of the Fully Managed service, and the Compliance Add-On became Compliance Care at £30 per month. Fourth, the sale-to-tenant commission rose from 1.2% to 1.8% — still below most competitors. Every figure remains inc-VAT.

An optional service for Bronze and Silver landlords (where the landlord retains primary responsibility for ongoing Renters' Rights Act compliance). For £30 inc. VAT per property per month, we provide ongoing compliance support — certificate tracking and renewal booking, follow-up Right to Rent checks, smoke/CO record-keeping, statutory record-keeping and PRS Database registration support when the national rollout begins. Schedule 2 of the Terms sets out the full scope. Not needed on Gold or Platinum, where compliance is handled in full as part of the management fee.

Because there's nothing to renew. Post-Renters' Rights Act (commencing 1 May 2026), assured shorthold tenancies are abolished and replaced by assured periodic tenancies that continue indefinitely on a rolling basis. There's no fixed-term expiry, no new agreement to draft, and no Section 21 to serve — so there's no "renewal" event for an agent to bill. Any agent's fee schedule that still has a "renewal fee" line is, frankly, out of date. The annual event that replaces it is the Tenancy & Rent Review, which includes any Section 13 notice required to increase the rent. On Bronze and Silver that's £210 inc. VAT; on Gold one review a year is included in the management fee; on Platinum it's included unlimited.

Under the Renters' Rights Act, tenants can give 2 months' written notice at any time — including immediately after moving in — and the tenancy ends on a rent due day (or the day before). This is a real new risk post-2026: pre-RRA, fixed-term tenancies locked tenants in for 6-12 months. There are two ways we help you manage it. On Silver and Gold, you can buy Rent & Legal Protection (Goodlord) at 3.6% inc. VAT of monthly rent — which pays 100% of rent until vacant possession is regained (up to £100,000 total indemnity, £10,000 maximum per month), 90% of the rent for 6 weeks after vacant possession, eviction legal expenses, alternative accommodation and storage cover for 90 days, plus £1,000 property damage cover. It also covers any Section 13 rent increase you've served for up to 6 months if the tenant refuses to pay. On Platinum, RLP is included as standard. On Bronze (Let Only) we cannot offer RLP — the insurer requires us to be managing the property — and you would pay a fresh introduction fee for the next let. The Bronze tier is priced accordingly; for most landlords post-RRA, the maths increasingly favours a managed tier with RLP attached. The Goodlord product summary is at /legal/goodlord-rent-protection-2026.pdf.

On instruction. The set-up fee covers the up-front work — referencing, the tenancy agreement, deposit registration, AML checks and move-in coordination. Bronze has no separate set-up fee: everything is inside the one-off letting fee of one month's rent + VAT (subject to a £1,200 minimum). Silver, Gold and Platinum pay a flat £480 inc. VAT regardless of the rent.

Direct from rent received before we transfer the balance to your account. Every monthly statement itemises gross rent, agent commission and net amount transferred. Bronze (Let Only) carries no ongoing commission — instead there's a one-time letting fee of one month's rent + VAT (subject to a £1,200 minimum), payable from the first month's rent.

Change your mind before marketing begins and there is nothing to pay. After that, withdrawal fees are tiered to the stage we've reached: £450 inc. VAT once we've gone to market, and £900 inc. VAT if a tenant has been agreed but not moved in — set out in Schedule 1, each a genuine pre-estimate of our costs and any third-party costs incurred (not a penalty). If you transfer management away mid-tenancy, the Section 4 Early Termination Fee applies instead: your unrecovered costs capped at one month's rent in the first 12 months, and after that three months' written notice with no termination fee (Continuation Commission may apply).

Where the same tenant (or any person they introduced) continues to occupy the property under any continuation, periodic continuation, replacement or new tenancy, the ongoing commission continues at the rate of the service level then applying. Set out in full at Section 5. Continuation Commission survives termination of this Agreement for 12 months and then ceases entirely, even if the introduced tenant remains in occupation — a fair recovery of our introduction work without binding you to us for the life of an assured periodic tenancy.

If the property is sold to the tenant or any person they introduced — during the term or within 18 months of termination — a sale commission of 1.2% inc. VAT (1% + VAT) of the agreed sale price applies (clause 6.3). This recognises that we sourced the eventual buyer through the lettings relationship.

No ongoing commission is charged during a void — we only get paid when rent comes in. We do continue compliance tracking and respond to maintenance enquiries throughout, at no charge. A Vacant Property Management visit (£120 inc. VAT) covers physical visits where you ask us to attend (e.g. weekly drive-by during a longer void).

No. Deposit registration — the TDS Custodial registration with the prescribed information served within 30 days — is included in the set-up on every tier (it was previously £84). Deposit disputes through TDS's adjudication service are free; agent time is chargeable on Bronze / Silver at £90 inc. VAT per hour.

Standard landlord building & contents insurance is your responsibility — it isn't covered by management fees. Rent Protection and Legal Expenses Insurance is a separate product available at 3.6% inc. VAT of monthly rent on Silver / Gold; on Platinum it's included.