Is Fully Managed (Gold) worth the additional cost over Silver (Rent Collection)?

For most landlords today, yes — particularly post-Renters' Rights Act. The differential is 2.40% inc. VAT (16.80% Gold vs 14.40% Silver), but Gold is the point at which we take on the ongoing RRA compliance — handling Section 13 notices, Section 8 service, PRS Database updates and follow-up Right to Rent. Gold includes one annual Tenancy & Rent Review — with its Section 13 notice — in the management fee; Section 8 possession notices are £210 inc. VAT per notice (Platinum includes the first Section 8 per tenancy and unlimited Section 13). A single procedural error or missed compliance deadline can cost more than a full year of management fees. Silver landlords who don't want to upgrade can add Compliance Care (£30 inc. VAT/month) for the compliance support without the management.

How does the maintenance approval process work?

We agree a sign-off threshold with you (typically £200-£500). Below that we proceed and report. Above it, we obtain quotes, present them with our recommendation and wait for your approval. Emergency repairs (genuine safety issues) we authorise immediately and notify you.

What's the difference between Fully Managed (Gold) and Fully Managed+ (Platinum)?

Gold is the full service. Platinum adds rent protection and legal expenses insurance, free professional photography at every relet, the annual Tenancy & Rent Review (covering Section 13) included, a second annual inspection, a dedicated account manager, and an annual portfolio compliance review. Platinum is 20.40% inc. VAT versus Gold's 16.80% inc. VAT — the maths usually favours Platinum once a property has been let to two or more tenants because the insurance + free renewals offset the differential.

Will I have a single point of contact?

Yes. You'll be assigned a property manager from day one — the same person handles every interaction. Platinum-tier landlords also get a dedicated account manager as a second point of contact.

What happens if my tenant stops paying?

We contact them the first business day after a missed payment. If a clear pattern emerges, we issue formal arrears notices on day 14, escalate to legal partners if required, and walk you through the Section 8 / possession route. Platinum-tier landlords have Rent and Legal Protection insurance included — covering the rent gap and legal costs during proceedings (available on Gold as a 3.6% inc. VAT add-on).

Can I switch to Fully Managed from another agent?

Yes — and you get three months free as a switching landlord. We handle notice to your existing agent, transition all documentation and compliance records, and liaise with your tenant directly. No rent gap, no disruption.

Fully Managed Lettings

Hands-off ownership, handled properly.

A dedicated property manager handles every aspect of your tenancy from move-in onwards: maintenance, compliance, inspections, renewals, and the difficult conversations when they need to happen. 16.80% inc. VAT pcm (£480 flat set-up, £144 minimum per month), with the Fully Managed+ upgrade available. We’re fully Renters’ Rights Act ready, so the new rules stay our job, not yours.

16.80%
Of monthly rent (inc. VAT)
24h
Emergency line for tenants
High
occupancy across managed homes
0
Compliance deadlines you'll have to remember

What's included

Eight things we handle so you don't have to.

Every Fully Managed tenancy includes the full operational stack — referencing, compliance, maintenance, rent, renewals. The list below is what's in the package at the standard 16.80% inc. VAT (Gold) tier.

Dedicated property manager

A named manager who knows your property — direct line, direct email, direct accountability.

24-hour emergency line for tenants

Out-of-hours response with vetted local contractors on call.

Maintenance arranged on your behalf

Quotes obtained, sign-off thresholds you control, work overseen, contractor paid from rent.

Annual property inspection

Photographic report and condition assessment, sent with our recommendations.

Compliance tracking

Every certificate, every deadline — gas, electrical, EPC, alarms, deposits, Right to Rent — tracked and renewed before it lapses.

Tenancy management

Renewals, rent reviews, possession matters and tenant disputes handled correctly the first time.

Rent collection & arrears

Rent collected, monthly statements, immediate action on any missed payment.

Renters' Rights Act compliance

Periodic-tenancy structure, valid possession grounds, current documentation — built in from the start.

Why it matters

Fully managed isn't a luxury anymore — it's a safeguard.

One procedural error can cost a year of fees

A wrongly-served Section 8 or a late-registered deposit can invalidate a possession claim. Fully managed means a professional gets it right the first time.

Maintenance issues escalate fast

A small leak becomes structural damage. Heating failure becomes a health complaint. Rapid response is the cheapest insurance there is.

The Renters' Rights Act raised the bar

Section 21 gone, periodic tenancies mandatory, possession-by-correct-procedure non-negotiable. Self-managing carries significantly more compliance risk than it did three years ago.

Time is the real cost

Fully managed routinely saves landlords 4-8 hours a month, plus the cost of escalations that never happened because we caught them early.

The upgrade · Most popular

Fully Managed+ — everything above, plus the extras that earn their cost back.

Six additions on top of standard Fully Managed, priced at 20.40% inc. VAT pcm instead of 16.80%. For most landlords, the rent protection insurance and free renewals alone recover the difference — everything else is upside.

Professional photography & floorplan

Included free at every relet — typically a £500 saving over 2-3 tenancy cycles.

Rent protection & legal expenses insurance

Goodlord-backed cover for rent during arrears + eviction legal costs. Industry-priced ~£200/year, included free.

Free annual Tenancy & Rent Review

Worth £180 inc. VAT per year on Gold; included unlimited on Platinum. Typically £540+ saved over a 3-year tenancy.

Free Section 13 rent increase notices

Gold charges £180 per Section 13. Platinum covers them all within the annual Tenancy & Rent Review — unlimited.

Two annual property inspections

Twice the visibility on property condition. Particularly valuable for higher-value lettings.

Dedicated account manager

A senior point of contact alongside your property manager — useful for portfolio landlords.

Discuss Plus at valuation See full fee schedule

Modern practice

The infrastructure of a national PM company. The judgment of a local one.

Every Kings Estates property manager works on the same end-to-end platform leading UK agencies use. For landlords, that means issues logged within minutes, statements that reconcile, and compliance that never quietly lapses.

Issues logged in minutes, not days

Tenants raise repair requests through Street directly — photographed, located, prioritised. Within minutes the property manager sees it, you see it, and the chosen contractor is being briefed. No phone tag, no missed reports.

Maintenance approval in one tap

Above your sign-off threshold, quotes land in your inbox with photos, contractor history, and our recommendation. Approve or query in a tap — every decision logged, every job tracked end-to-end to invoice.

Compliance certificates, never expired

Annual gas, five-year electrical, EPC, smoke alarms, deposit registration, periodic inspections — all calendared and chased weeks ahead of expiry. We renew before the window closes; you never inherit a lapse.

Monthly statements that reconcile

Rent in, fees out, repairs charged, deposit movements, contractor invoices — line-itemised every month with full audit. Filed against your portfolio for your accountant; no spreadsheet wrangling at year-end.

Delivered by directors who answer their phones. Operated by a team that actually uses the platform that runs it.

Common Questions

Frequently asked
questions.

Anything specific not covered here? Call us on 01892 533367 — Mike or one of the lettings team will pick up.

Is Fully Managed (Gold) worth the additional cost over Silver (Rent Collection)?
For most landlords today, yes — particularly post-Renters' Rights Act. The differential is 2.40% inc. VAT (16.80% Gold vs 14.40% Silver), but Gold is the point at which we take on the ongoing RRA compliance — handling Section 13 notices, Section 8 service, PRS Database updates and follow-up Right to Rent. Gold includes one annual Tenancy & Rent Review — with its Section 13 notice — in the management fee; Section 8 possession notices are £210 inc. VAT per notice (Platinum includes the first Section 8 per tenancy and unlimited Section 13). A single procedural error or missed compliance deadline can cost more than a full year of management fees. Silver landlords who don't want to upgrade can add Compliance Care (£30 inc. VAT/month) for the compliance support without the management.
How does the maintenance approval process work?
We agree a sign-off threshold with you (typically £200-£500). Below that we proceed and report. Above it, we obtain quotes, present them with our recommendation and wait for your approval. Emergency repairs (genuine safety issues) we authorise immediately and notify you.
What's the difference between Fully Managed (Gold) and Fully Managed+ (Platinum)?
Gold is the full service. Platinum adds rent protection and legal expenses insurance, free professional photography at every relet, the annual Tenancy & Rent Review (covering Section 13) included, a second annual inspection, a dedicated account manager, and an annual portfolio compliance review. Platinum is 20.40% inc. VAT versus Gold's 16.80% inc. VAT — the maths usually favours Platinum once a property has been let to two or more tenants because the insurance + free renewals offset the differential.
Will I have a single point of contact?
Yes. You'll be assigned a property manager from day one — the same person handles every interaction. Platinum-tier landlords also get a dedicated account manager as a second point of contact.
What happens if my tenant stops paying?
We contact them the first business day after a missed payment. If a clear pattern emerges, we issue formal arrears notices on day 14, escalate to legal partners if required, and walk you through the Section 8 / possession route. Platinum-tier landlords have Rent and Legal Protection insurance included — covering the rent gap and legal costs during proceedings (available on Gold as a 3.6% inc. VAT add-on).
Can I switch to Fully Managed from another agent?
Yes — and you get three months free as a switching landlord. We handle notice to your existing agent, transition all documentation and compliance records, and liaise with your tenant directly. No rent gap, no disruption.

Rent Protection · included on Platinum

Pay management, get insurance-grade cover on the rent itself.

Goodlord-underwritten Rent Protection — rent paid until vacant possession (no 12 or 15 month cut-off), legal expenses included, full Section 13 dispute cover, £100,000 indemnity. Free on Platinum-tier landlords; available as a 3.6% inc. VAT add-on on Gold.

See the cover

What landlords say

5.0Across 250+ verified reviews

“Sold our apartment within a week of going on the market. Seamless communication, and a real pleasure to deal with throughout.”

“Absolute 10/10 experience. As first-time buyers we were a little lost — Lauren and the team guided us through every step.”

“Smooth, well-organised and professional from start to finish. A special thanks to Raj and the lettings team.”

“Listed in July, accepted an offer in two weeks. Tom, Gemma and Lauren have been amazing throughout the entire sale.”

“Zero pressure and a wonderful meeting with Gemma. We went through every option — a breath of fresh air for an estate agent.”

Is fully managed right for you?

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Whether you're hands-on today or handing over a portfolio, answer four quick questions and we'll recommend the right starting point — valuation, switch, or a conversation.

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