Privacy Policy

1. Purpose of this privacy policy and information about us


The purpose of this privacy notice is to set out how we collect and process personal data we collect from or about you, including any data you may provide to us: (i) through sending us inquiries; (ii) when you use our website; (iii) when you otherwise communicate and/or deal with us. Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page.


Premier Kent Properties Limited is the controller of and is responsible for specific types of personal data (as specified in section 2)

Contact details: Premier Kent Properties Limited, a company registered in England and Wales under company number 05700307 with registered address at 5 Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1NT

Email address: 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. What type of information will we collect from you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which you have chosen to provide us with when you contact us. We have categorised this personal data together as follows:

Identity Data: name, marital status, title, date of birth, gender, username and password, purchases made by you, your interests and preferences, property ownership details or other evidence of your ability to sell or let the property, references, credit checks, details of your immigration status, feedback and survey responses.

Contact Data: billing address, delivery address, email address and telephone numbers.

Financial Data: bank account and payment details.

Technical Data:

Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. This may include information about your visit, including the full Uniform Resource Locators (URL), clicks through to and from our site (including date and time), products you viewed or searched for. Please read our ‘Cookie Policy’ for further details.

Other technical information, including what devices you use to connect to our App, device location data where this function is not disabled by you on your device, the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Marketing and Communications Data: your marketing preferences from us and third parties and your communication preferences.

Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your data by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • send us general enquiry;
  • subscribe to our publications or marketing to our materials;
  • generally communicate and/or deal with us; and/or
  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookies Policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties, such as credit referencing agencies and providers of payment services.

4. How we use your personal data?

We will only use your personal data when the law allows us to under GDPR guidelines . The legal grounds under data protection legislation for processing your personal data are as follows:

It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services.

You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely where you have given us consent to receive electronic marketing from us and/or from permitted third parties. You do not need to provide us with marketing consent in order to receive our services.

It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.

Where we need to comply with a legal obligation.

or in rare circumstances:

Where we need to protect your interests (or someone else’s interests).

Where it is needed in the public interest or for official purposes

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal basis we rely on to do so.

5. Our details

This website is owned and operated by Premier Kent Properties Limited.

We registered in England and Wales. Company No: 05700307 

Our Registered Office Address: 5 Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1NT

You can contact us:

(a)    by post, to the postal address given above
(b)    by telephone, on 01892 533 367
(c)    by email, using 

Further Information

For further information please contact or 01892 533 367

Our Privacy Policy. See further under How we may use your personal.
Our Cookie Policy, which sets out information about the cookies on our site.

Unsure about something?

Please ask a member of staff if you have any questions about our fees.

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