To report a general maintenance issue to our office, please login to your PropertyFile account below and follow the steps to report an Issue:
What to do in an Emergency
An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in
Out of Hours Emergency
If you have an emergency when our branch is closed, take the following steps:
Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.
If your landlord is on a Fully Managed service and you still believe the issue is a genuine emergency, please contact us on: 01892 533367 and listen to the message which will provide you with an emergency out of hours contact number
Monday - Friday: 9.30am - 6pm
Saturday: 9am - 5pm
Bank Holidays: Closed
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.