Reporting Maintenance

General Maintenance

To report a general maintenance issue to our office, please login to your PropertyFile account below and follow the steps to report an Issue:


What to do in an Emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
  • Severe leaks
  • If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

You should also check with your own main suppliers but here are a few main supply SOS numbers 

EDF Electric supply 105 follow this link for other suppliers 
UK Power Networks 0845 601 4516  (electric power cuts)
South East Water 24hr leakline 0333 000 0365
Southern Water – supply and waste water, blocked main drained 0330 303 0368


Out of Hours Emergency

If you have an emergency when our branch is closed, take the following steps:

Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a Fully Managed service and you still believe the issue is a genuine emergency, please contact us on: 01892 533367 and listen to the message which will provide you with an emergency out of hours contact number

Opening times:

Monday - Friday:   9.30am - 5pm
Saturday: 9am - 4pm
Sunday: Closed
Bank Holidays: Closed

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
The housing market can continue during lockdown in England

Prime Minister, Boris Johnson, on 4 January, announced England will move to a new national lockdown that requires, under UK Coronavirus Alert Level 5, people must stay at home, except for limited exceptions.

House moves are a limited exception and, therefore, are still be permitted to go ahead. Guidance issued by the UK Government states people can still move home, however, people outside a household or support bubble should not help with moving, unless absolutely necessary.

Estate and letting agents and removal firms can continue to work with property viewings still also allowed if anyone is looking to move.

It has been stressed the importance of following the national guidance on moving home safely, which includes advice on social distancing, letting fresh air in, and wearing a face covering.

Housing market activity returned on 12 May 2020 in England and has continued ever since due to the Government's belief in the importance of the sector and confidence that agents are operating safely.

For more information, please contact us.
Covid 19 Property Update Hide