Reporting Maintenance


General Maintenance

To report a general maintenance issue to our office, please login to your PropertyFile account below and follow the steps to report an Issue:

 

What to do in an Emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
  • Severe leaks
  • If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

Out of Hours Emergency

If you have an emergency when our branch is closed, take the following steps:

Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a Fully Managed service and you still believe the issue is a genuine emergency, please contact us on: 01892 533367 and listen to the message which will provide you with an emergency out of hours contact number

Opening times:

Monday - Friday:   9.30am - 6pm
Saturday: 9am - 5pm
Sunday: Closed
Bank Holidays: Closed

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.