COVID-19 - An important update for our tenants as at 31st March 2020

News at Kings Estates | 31/03/2020


COVID-19 - An important update for our tenants as at 31st March 2020 

I hope you are keeping safe and weathering this strange time we are living through right now. 

In light of the ongoing situation relating to COVID-19, I wanted to let you know about the steps we are taking to ensure we can continue to support all of our customers during this time. Our focus remains the well-being of our employees and our customers and supporting the wider community. 

We’d like to reassure you that we will do our best to provide the highest level of service we can in these unprecedented times. Our staff are all set up for remote working and will be working as hard as usual, just not from their usual location. 

We are continually adapting our ways of working and processes and we’ll keep you posted when changes have to be made. Without fail, our brief to staff is that they follow the strictest health and safety guidance whilst undertaking their roles. In line with guidance, all non-essential visits to any properties should cease until non-essential travel and social distancing restrictions are lifted. 

Reporting repairs or works – non-essential 
Please make contact with us and log the maintenance issue in the usual way via: 
- My Property File https://kings-estates.propertyfile.co.uk/tenant  

If you are unable to log-in please log the maintenance issue by: 
- Email to lettingsteam@kings-estates.co.uk   
- Phone on 01892 533367 (Option 2) 

(We suggest you also keep a log of any non-essential works ready to discuss with us once social distancing restrictions are lifted). 

Allowing access – essential works 
If an essential visit to the property is required by a contractor, or anyone else relevant, access will still be required. 
Please tell your us / landlord immediately if: 
- You have a new continuous cough and/or high temperature. 
- You are self-isolating – for any reason; or 
- You prefer not to have any visits to your property due to your age or medical vulnerability (https://www.gov.uk/government/vulnerable-people/

Statutory inspections, such as Gas safety checks, should be allowed to be undertaken where possible in a timely manner unless the Government advises otherwise. Essential repairs should also continue such as: heating and hot water issues; significant water ingress situations; sewage leaks; property security as well as any life-threatening hazards such as electrical, gas, oil, solid fuel issues and similar. 

When any contractor visits, they, and anyone living in the household, should follow the most up to date social distancing guidelines. Please also see the below tenant guide relating to ‘Property Emergencies’ & ‘Helpful Home Tips’.

Keeping in touch 

The Government has said that no renter who has lost income due to coronavirus will be forced out of their home and nor should any landlord face unmanageable debts. 

Whilst your rent will remain due for the whole time you stay in the property, if your circumstances have changed due to coronavirus, please let us, or your landlord if you are paying them directly, know as soon as possible. 

You may also be entitled to Statutory Sick Pay and Universal Credit to help with housing costs if your income has reduced. The Government has introduced new temporary changes to make it easier to apply. 

Below are some links to public health and Government advice websites to help keep you and your families informed. 
- https://www.nhs.uk/conditions/coronavirus-covid-19/   
- https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response  
- https://www.gov.uk/government/organisations/public-health-england   
- https://www.who.int/  

The situation is fluid and is changing all the time and our working practices will be reviewed regularly to ensure that we are following the advice issued by the Government. 

Best Wishes 

The Kings Estates Team